Bad bad service

They don't care for their clients. A cell phone claim was submitted on the 2nd August and on the 4th I was advised that I don't have cover with them on requesting a sales call I'm taken from pillar to post, on Monday and Tuesday was advised that their lines are off after being on hold for 20min. Called again on the 16th was advised that the called is not yet received on requesting to talk to the manager was put on hold for almost 30 minutes to be advised that no one was available to take my call. Worse I was that the policy is not captured on the system but premiums are going off.