Bad bad Customer Service

I called upon this morning and spoke to a lady at about 09: 20am from my cellphone bare in mind. She advised that that we do not have a cellphone insurance bare in mind that I gave her a policy number, she kept on putting me on hold and she told me utter nonsense.

I called again 10:34 am spoke to VERY VERY RUDE lady who advised that systems are offline since morning, she kept shouting that system is offline without even listening to what I have to say.

I asked to speak to a manager and she kept on shouting that system is offline, she was so Rude.

She needs to be sent back to training on how to dear with a Customer. I want a Team leader to call me on *** to have my matter resolved.