Bad Bad Bad Service

Item: Finrite Administrators (no longer in business)
Rating: 1
Author: Mthokozisi M

Bad service, I called in today afternoon around 11:00am one of your agent told me to call back on Monday as they are about close and insurance claims they taking a long time to be completed so she can't help me now. I wanted to make a claim for my phone which was stole and I am paying your insurance every month via my Edgars account. I've been having this insurance for 5years now and I've never claimed anything from you guys then if I want to claim you telling me that you can't assist me as this takes time WHAT IS THAT ?

Helpful (0)

Replies (2)

Finrite Administrators (no longer in business)'s replyOfficial

23 Nov 2020, 08:30

Please be advised that we have received your complaint, and we are currently investigating the matter.

We will be providing you with feedback shortly.

Finrite Administrators (no longer in business)'s reply23 Nov 2020, 08:30

Official

Please be advised that we have received your complaint, and we are currently investigating the matter.

We will be providing you with feedback shortly.

Mthokozisi M's updateReviewer Update

24 Nov 2020, 21:58

Good Day Mr Malinga,

Please be advised that f the insured item is lost , ****** or irreparably damaged , the benefit will not be paid in cash, but we will replace the item and select one the following options.

1st option:Replace the insured item
2nd option:Replace the insured item with an item of similar features , value and quality (if the make and model is no longer available on the market or from suppliers).
3rd options: Let you choose an alternative item with the option to pay the shortfall if the value is more than the maximum insured value. We will use the option only if we cannot replace the insured item with a similar make and model

The Huawei P10 is the next available option for the Huawei P8 Lite that you claiming for.

Jean Billings| Customer Experience Agent
Finrite Administrators (Pty) Ltd

Constantia View Office Estate | Block3 |
Hogsback Ave | Quellerina | Randburg | 1709
P O Box 22524 | Helderkruin | 1733
t ‪+***4‬ | f +27 86 ‪***‬ |
*** | www.finrite.co.za

From: Malinga, Mthokozisi <***>
Sent: Tuesday, 24 November ‪2020 16‬:27
To: Finrite Complaints <***>; Mthokozisi Malinga <***>
Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 *** - [External Email]

I have been paying this insurance for five years without even claiming once, then now you telling me with Huawei P10.

How about you giving me the R ‪5000.00‬ cash or maybe my cover was R ‪2000.00‬ ?.

Regards

MTHOKOZISI.
From: Finrite Complaints <***>
Sent: Tuesday, November 24, 2020 2:29 PM
To: Malinga, Mthokozisi <***>; Mthokozisi Malinga <***>
Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 *** - [External Email]

Good Day Mr Malinga,

Please be advised that excess was received.

Kindly find the below replacement options available , please select an option with the delivery address and two contact numbers please.

HUAWEI P10 DS
HUAWEI P10 SS
HUAWEI P10 PLUS DS

Jean Billings| Customer Experience Agent
Finrite Administrators (Pty) Ltd

Constantia View Office Estate | Block3 |
Hogsback Ave | Quellerina | Randburg | 1709
P O Box 22524 | Helderkruin | 1733
t ‪+***4‬ | f +27 86 ‪***‬ |
*** | www.finrite.co.za

From: Malinga, Mthokozisi <***>
Sent: Tuesday, 24 November ‪2020 13‬:26
To: Finrite Complaints <***>; Mthokozisi Malinga <***>
Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 *** - [External Email]

Good day Jean,

I called earlier on around to 09h00 this morning, they had confirm that my payment has already reflected.

So can you please double check on your side again. As I need to use the phone urgently.

Regards

MTHOKOZISI.

From: Finrite Complaints <***>
Sent: Tuesday, November 24, 2020 8:05 AM
To: Mthokozisi Malinga <***>
Cc: Malinga, Mthokozisi <***>
Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 *** - [External Email]

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CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office.

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Good Day Mr Malinga,

Thank you for your email.

Please be advised that we waiting for accounts to verify and confirm payment in order to further assist.

Jean Billings| Customer Experience Agent
Finrite Administrators (Pty) Ltd

Constantia View Office Estate | Block3 |
Hogsback Ave | Quellerina | Randburg | 1709
P O Box 22524 | Helderkruin | 1733
t ‪+***4‬ | f +27 86 ‪***‬ |
*** | www.finrite.co.za

From: Mthokozisi Malinga <***>
Sent: Monday, 23 November ‪2020 19‬:30
To: Finrite Complaints <***>
Cc: *** <***>
Subject: Re:Your Hollard Complaint - HOL-‪89534-11 20‬

Hi,

Please find attached proof of payment as per request.

Regards
Mthokozisi

THIS IS PLAIN CRAZINESS I'VE PAYING THIS INSURANCE FOR 5 YEARS SINCE 2016 TO DATE THEN NOW YOU CHOOSING ME FOR TO TAKE I HAVE BEEN PAYING A COVER WORTHY R5000.00 AND YOU WANT TO GIVE ME A DEVICE WORTHY R2000.00 AND I NEVER ASKED YOU TO CHOOSE WHICH DEVICE WANT, I KNOW WHICH PHONE I WANT AND IT WORTHY MY FULL COVER AMOUNT NOT THOSE USELESS DEVICES YOU TELLING WITH

Mthokozisi M's update24 Nov 2020, 21:58

Reviewer Update