Awful Administration

In early 2021, I had two lines with Vodacom (still do); a Samsung S9 and a Huawei P-Smart 2019, both with Vodacom's comprehensive insurance. I upgraded the S9 to a Samsung S21 and submitted a change of insurance to cover the new phone and the old S9. The forms were sent to *** in February 2021.

Now it's 2022, and I need to repair a crack on my S9's screen. I am being told my cover was never updated. They are happy to update my cover and charge me for a year of insurance I never had on my S21.

This is after sending my forms in February 2021 to the correct e-mail address.

Why would I want to backpay for cover I never had?

Fully intend on cancelling all insurance with and avoiding Finrite as a company and all its subsidiaries in the future.