avoid Telkom and Finrite Administators! poor customer service

<p>From the minute, I opened my contact with Telkom and Finrite Administrators insurance company it has been a upright disaster!</p> <p> </p> <p>Starting with me asking for the Iphone 7 and when would it be launched. I was told it could take months before it is launched and that I should just take the iphone 6plus. They gave it to me in silver even though I asked for the gold. My consultant told me there is no gold and he cannot order it for it has been sold out in all other stores (yet when I went to report my phone ****** at another branch, I found the gold). Exactly a week after opening my contract the iphone 7 was launched at the same price I am currently paying and with better deals. I was totally uninformed about the launch of the iphone 7 that was happening in a few days prior to me opening my contract (and I did ask when it is coming out). I was rushed to close the deal to meet their deadlines. The consultant could of told me I should wait 5 days and I could receive the latest iphone at the same price. But this is the least of my concerns at the present moment.</p> <p> </p> <p>The main reason I am posting this complaint is because of:</p> <p> </p> <p>Over Three weeks ago I got armed ****** and both my phones was taken, I immediately went to the police and opened a case, phoned Telkom and had my phones blocked and did all the necessary things that I had to do.</p> <p>I then sent all the paper work though to Finrite and I was told it would take 48 hours for a response from them and then I will wait up to 7 working days to receive a new phone , it is going on over 3 weeks and I have not heard back from either of them at all.</p> <p>After emailing them and calling them several times, it was said they are waiting on Telkom to send them the “usage report” and that Telkom has been ignoring them, and giving them problems. They have been waiting weeks for Telkom to send them a usage report.</p> <p> </p> <p>Yesterday I called Telkom and after explaining my situation they immediately sent me my usage report. Could someone please explain to me how I could so easily received something Finrite could not? I then sent it though to Finrite and called them and the girl I spoke to was rude and not interested in assisting me at all. I then asked to speak to someone else who could assist me and she put me on hold for over 30 minutes after which I hung up the phone. I still have not heard back from either company. I am starting to get annoyed; this is the worst service I have ever received in my entire life. Why do I have to beg and plea for feedback to get what is rightfully mine?</p> <p> </p> <p>I find the service with Telkom and their insurance at Finrite disgusting and I do not recommend them, this is what happens when you go to the cheapest service provider you get cheapest service imaginable.</p> <p> </p> <p>I hope after posting this complaint something can be done about this, I will continuously keep complaining and updating my service received by these two companies on HelloPeter.com and all other forms of social media thinkable to expose the horrible service these two companies are providing to their customers. I will keep doing so until this matter has been dealt with accordingly. I will also attach a recording of the call that I had with the Finrite consultant, so others can prepare themselves for the rude and unhelpful service they will be receiving from the consultants at Finrite.</p> <p> </p> <p>I feel as if have been ****** again, but this time from Finrite and Telkom.</p> <p> </p> <p>This matter has been unattended to for far too long! I have officially given up hope on both of these companies and this is the only way I feel would be fit to finally get a reply from them (best case scenario) but I doubt by the service I have been receiving from both Telkom and Finrite that this complaint will bother them the slightest bit what so ever.</p> <p> </p> <p>10 minutes after sending them this letter of complaint they approved my claim but with a excess and penalty fee that comes up to a total of R6500, i immediately contacted them and was told the penalty of R5147 has to paid before i receive anything because I claimed in the first 6 months. i was never made aware of this and I then sent them a copy of my signed contract to prove to them that nothing was stated in the contract about penalty fees. I have also called Telkom to inquire about this and was told they no nothing about penalty fees and a Finrite consultant was meant to contact me in a week of signing for my insurance to explain all the particulars of the insurance (which they never did!!) . This is ******* and I don’t see why Finrite customers should be treated in this way. I honestly do not know what to do about this!!! I hope that writing this review will somehow assist me, and if any one could PLEASE give me some advice on what I should do. Or has anyone had this same problem with these company’s before I don’t see how I have to pay half of my phone value to them and still pay off my contract and insurance every month, if I knew this was the case with Finrite administrators and Telkom I would never of used them as my insurance company. I have emailed them and called them so many times and never get any feedback.</p> <p> </p>