RC
Refiloe C
1 reviews | Active since Sept 2017
03 Dec 2019, 14:19
Atrocious Customer Service
I lodged a claim and I was told I will be updated on the status of my claim. I have called multiple times to get an update and I was on hold for 30 minutes! I paid the excess and sent the relevant documents and I have not heard anything since, not even an acknowledgement that they received the requested documents. The customer service is really disgusting.
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Replies (2)0
Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
03 Dec 2019, 16:28Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply03 Dec 2019, 16:28
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
RC
Refiloe C's updateReviewer Update
04 Dec 2019, 12:07Yesterday I was told I'll get an email by end of day yesterday or today morning at the latest with either a tracking number for my new phone if it is in stock, or a list of phones to choose from if it is out of stock. Today I am told that my claim is still pending for authorisation, which is it? Your customer service is really disgusting and I am going to leave bad reviews until this is sorted. I did not dilly dally when I was paying my premiums, so I don't understand why you are dilly dallying when it is time to deliver a service I PAID FOR! Get your stories straight. This is highly inconvenient. And the fact that I have to call to get an update just shows how disgusting your customer service is!
RC
Refiloe C's update04 Dec 2019, 12:07
Reviewer Update
Yesterday I was told I'll get an email by end of day yesterday or today morning at the latest with either a tracking number for my new phone if it is in stock, or a list of phones to choose from if it is out of stock. Today I am told that my claim is still pending for authorisation, which is it? Your customer service is really disgusting and I am going to leave bad reviews until this is sorted. I did not dilly dally when I was paying my premiums, so I don't understand why you are dilly dallying when it is time to deliver a service I PAID FOR! Get your stories straight. This is highly inconvenient. And the fact that I have to call to get an update just shows how disgusting your customer service is!