As a Telkom employee I'm being ********** by Finrite!

Around the 14 Feb '20 myself and my partner put in a claim with Finrite for a phone that got lost, we submitted all the docs that were required. A week later we got an sms saying that our claim was approved and to my surprise we needed to pay an excess amount of R1519.90 but when we signed up for insurance I was told that my first claim would be R750 (was given a BS reason that their insurance claim structure had changed). I paid the required excess amount to avoid delaying the whole process but I'm still without a phone over a month later. I'm sure I've spent well over R500 worth of airtime trying to call Finrite to find out what the delay with the phone is and I'm always told different excuses from they're waiting for authorization from Telkom to I'll get a call within 48hrs for the phone to be delivered, of which never happens.

As an employee of Telkom I get customers complaining about Finrite on a daily basis and it's really sad to experience this myself. It is now leading to 2 months without a replacement device where-as we are told claims take up to 21 days to be finalized. It's sad that not once have I had a call from Finrite as a follow-up regarding this claim.