Appalling service from Finrite (Telkom Insurance)

On the 05/03/2018 I submitted a claim and I was told by Karabo that a usage report would be sent to me within 48 - 72 hours. After waiting the 72 hours, I had to call Finrite myself to request feedback, and was promised that my usage report would be received by Finrite on the 09/03/2018. Till today, no feedback has been provided to me, instead I have to consistently call Finrite - only to be informed that they are still awaiting the usage report ten business days later. Why would a service that is supposed to take 48 hours suddenly take over ten business days? This service has been upsetting and appalling to say the least. It is the worst service I have received from a service provider. I have read up many Finrite reviews, and many customers are going through the same problem which is enough to have us believe that Finrite does not put customers at the forefront of its processes. What's worse here is I tried to personally obtain my usage report from Telkom and I was informed that Finrite needs to contact them. Finrite has no escalation processes, no rapport with customers, and is not a business that displays accountability and transparency. All their consultants do is tell us "we are still awaiting feedback" without informing us of the problem, or what is done to correct the problem and this is after the customer takes it upon themselves to contact Finrite, as Finrite has never contacted me to provide me with feedback - I always have to run after their consultants. I am not pleased at all with this service and I feel Finrite and Telkom are both to blame. This entire process has been unsatisfactory and dreadful to say the least.