Appalling Service from Finrite and Vodacom

on 02 July 2019 after a traumatic experience of being held up by armed men and being ****** of my personal belongings including my cellphone on which is practically my business. i followed all necessary steps to submit my claim (blacklist phone for ITC, report to police to obtain case no and affidavit). on 03 July 2019 i submitted everything at Rosebank Vodacom shop and was told i would get a response by 04 July 2019 but im yet to recieve form of communication from Vodacom or Finrite to date. this really frustrating as im lossing income on all the days i have missed thus far.