Appalling service and gross inconvenience caused by Finrite - totally unhappy

Finrite administrates Telkom Mobile's insurance. We submitted a claim for a cellphone which had been ****** in September, ***. We have experienced pain and incompetence throughout. We still have not received the phone and its now two months. I have asked to speak to the supervisor/manager and wud conveniently be told they were in meetings. Every time we have to follow up, as they never provide feedback. The premium we were paying entitled us a replacement value at a specific band. They have been offering cellphones at the lower end of the band with a space capacity that is a quarter / half of the space of the phone being replaced. Almost all the time we are told that their suppliers are out of stock and this is odd as Telkom stores or iphone stores have stock to sell. My last email to them was on the 6th of November and we still have not received a response. We have been grossly inconvenienced and this is unacceptable. The service is pathetic, with people who dont seem to understand the magnitude of the inconvenience. We've dealt with Kaylin De Jongh who works under supervision. We have copied people I believe are her supervisors ( Natasha Classen, Letlhogonolo Gaethuse, Andile Mkwa****) and even they have not bothered to make contact. What does one do. How do we get help. This is appalling. We demand an immediate resolution.