Appalling Service...

I have an Samsung 8 plus phone insured with Finrite Administrators, besides the ridiculous excess fees you have to pay each time you claim, the service is beyond terrible. My phone went in for repairs in July 2019, I needed to pay R1500.00 before they could touch my phone, I was only able to pay this amount at the end of Aug, it is now the end of Sept, but still no feedback regarding my device. I called almost every week just to make sure they had received payment, even when this was confirmed I am not updated as to when I will get my device back. On the 30th of September, I tried to call again only get consultants answering to tell me that they have high call volumes and unable to assist me, they will get someone to call me back, the nerve. So, Finrite pays consultants to tell customers they cant do their job??Are you kidding me. No one called me back, though I called the customer care centre twice today, I'm extremely frustrated with this company, they have no respect or regard for customers.

Regards, ND Dlamini