Appalling Customer Service

I would like to bring the following matter to your attention. I had a consultant (lady) contact me the beginning of the month (July) regarding insurance on both my new devices i recently received through Vodacom. Kindly note for your reference (as it is mentioned quite a few times while on hold, that all calls are recorded and available). This said person discussed the two different insurance covers available as well as the premiums of each of them etc. I agreed to the comprehensive cover for both my devices (Huawei Y7 2019 & Huawei P30 Lite). No where in this discussion did she mention that i was to be billed a double payment or even a prorata amount. So to my shock, when i viewed my billing i saw that i was double billed for both devices!!! NOT as per agreement telephonically. I called in on 04 July and spoke to Tyrice White, who "assisted" in cancelling both of these insurance policies (as of immediate effect) and again, your calls are all recorded, so please refer back to each of them! Needless to say, i have been struggling since that day (04 July) up until today to get feedback on why billing is still reflecting on my account and why policies were not cancelled! I have been phoning everyday, speaking to a different consultant each time (both at Finrite & Vodacom) and every time i receive i different answer from each of them. My frustration levels with this matter are sky high right now, and i am absolutely disgusted in how things are handled at Finrite. You can repeatedly that ALL calls are recorded, but when i ask for a referral back to a previous conversation - NOBODY can help me! This morning (15 July 2019) i spoke to another lady, who kept me holding for over 20 minutes trying to assist me, she also advised that she would send me an email confirming cancellation and that i would be refunded amounts back should billing go off my account. Again, i have not received any such email, and when i called back, nobody there can find any traces of the call????? I called in again to try get through to you, and i was put through to Tyrice White. I explained to him that cancellation has not been done and billing still reflects! He again gave me false information, and made me even more angry - to which i requested to be put through to you! Needless to say - he put the phone down in my ear!!! PLEASE PLEASE AGAIN.....ALL YOUR CALLS ARE RECORDED! I WILL NOT accept that billing goes off at the end of the month and a refund thereafter to be done!! I am very sorry - but cancellation was done on the 4th July - way before your billing date, the fact that its now the 15th of the month is really not my problem! I want the insurance taken off my billing ASAP!!!!