APPALLING ATTITUDE

i jus called finrite to enquire about a claim that was submitted with regards to a damaged phone. spoke to a lady named Kate, im guessing a call centre agent. the level of unprofessionalism was shocking to say the least. she sounded very irritated and annoyed when i was asking questions relating to the claim. she then told me i had to pay access for the cellphone as it was beyond repair. i agreed, but proceeded to ask for an email as written proof of what she is saying. its impossible to make a payment for something without having any documented proof. Kate then said "i dont have to prove anything to you" i was very upset and i even thought of hanging up. i did not receive the assistance i wanted until i to called game and spoke to a lady named Andiswa who then assisted me. i am appalled