appaling service without any feedback

I submitted a lost cellphone insurance claim to FINRITE over 2 months ago and I was the advised to liase with the branch where I had purchased the phone from which was Markhams Cresta ,the lady who was assiting me there called me on a weekly basis with updates which I did not have an issue with except for the fact that they were not progressive each passing week it was the same story they are working on it,oh no but our systems are offline another week its the files with our under writers etc etc.same stories every week no results.<br> How much longer do I need o wait???