Appaling C-surance claim process and service

<p> I am beyond frustrated with C-surance. I haveen going back and forth between CellC and Finrite and to date I have not received any way forward. I booked my phone in for repairs over 2 weeks ago only to be told by c-surance they don't have a claim in my records. I emailed the forms to the email adress they provide on the CellC website and did not get any form of confirmation that it was received. A finrite agent called me after I posted my complaint on Cell-C's Facebook page and told me to email the form to him but my emails kept bouncing back. He was suppose to send me a blank email to respond to but that never came through. After he put me on hold for 10 minutes the call got cut off and he never called back (this happened on Monday). Today I called Finrite and the agent there dropped my call as I said Hello. It is really frustrating to get such bad service when your premiums are up to date and have never missed payments but at a time of need get thrown around and get so much of your time wasted while you hold for over 20 minutes just to get to speak to an agent who is clueless!!</p>