ANSWER MY MAILS and PHONES!! Unhappy Customer.

Item: Finrite Administrators (no longer in business)
Rating: 1
Author: Melanie H

Unacceptable!!! I have emailed and phoned you guys regarding a claim. Since the 10th of March 2020 (before lockdown) till today, 18th of May 2020, 10 emails, and no reply whatsoever. No one answers the phones. I would have emailed every single day if I had access to my mails but because my phone broke I didn't have any platform. I am back at work now and will send 50 emails a day if I have to!!!!!!!!!!!! FIX MY PHONE! I pay every month without any problems and this is how you treat a loyal customer. Its a disgrace. Pathetic!!!

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Replies (1)

Finrite Administrators (no longer in business)'s replyOfficial

26 May 2020, 10:37

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team

Finrite Administrators (no longer in business)'s reply26 May 2020, 10:37

Official

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team