Angry client

Ive been using Finrite with Telkom since 2016 I insured my iphone 6, so they deduct R33 every month I went to Telkom i think late 2016 to enquire about this because i knew this was impossible but the consultants at Telkom told me this is was I was quoted so i shouldnt worry.

Months later, 2017 I broke my cellphone’s screen so it had to be fixed I then filed a claim with Finrite and submitted all the relevant documents. They called me to tell me that they cant fix my screen because i was undercharged i had to pay an amount that was close to 2000 for them to approve my claim, I paid it and told them to fix my insurance premium going forward.

I noticed that they never changed my insurance premium they were still deducting R33 i got worried i called them again they said they were gonna fix it and they never did. I let it go.

Now 2020 i want to cancel this insurance because when i want to claim i dont want the admin of having to pay lump sum of money. ive been calling this whole week and i cant get through to them. I am so dissapointed with this insurance had i known earlier i wouldnt rather opted for other insurances because my money has all gone to waste