an insurer that doesn't to care to give feedback

I had an insurance claim where it turns out that an idiot at edgars westgate mall under-insured my phone ... so i had to call the edcon insurance people to sort it out as you can imagine I was fuming ,so that was done and I was told that a certain amount would be debited from my mothers edcon account and that it would take 7 working days the call was made on the 7th of February and i spoke to MAXWELL but to date I haven't had any feedback what so ever I am still without a phone all because THEMBA SIMELANE didn't take the time to explain the different types of cover and the premiums involved and just decided to sign me up for what he thought i would need because it was the cheapest HE HAD NO RIGHT TO DICTATE WHAT I CAN AND CAN NOT AFFORD......That is just total bulldust and now i have to wait at the phone waiting to hear from my insurer where's that i should have a new phone by now AND RELAXING AND NOT TYPING THIS !!!