accesss /repairs and not responding timeously

I dropped my phone and its went for repairs , the repairing of a divice for first time at Finrite is R150.00 access. I paid it. after a week of no communication from them i decided to call the lady i was dealing with at Finrite Nancy Ndebele , she told me that i needed to pay extra R100 because the phone was ireparable and was to be issued with a new handset (had i not calledi would not have knows this) , i then made an imidiate payment of the R100.00. another week went by and still my phone was not diliverd, i called them again to my suprise nothing had been done with getting the phone to me i was told that i needed to pay Extra R125.00 of wgich i argued this and their said Nancy had made a mistake when she told me about the additional R100.00 , my question is had i not called how was i going to now this ? i paid the fdifference of R125.00 yesterday. i chose the hand set but was told that i would be called sometime yesterday to confirm if the ware house has the handet and by when its would be dispached , Thami from finrite gae his word that he will call and appraise me of this information, its now the next day and he has not called me. I called them this morning left msgs.