Access fee paid but claim not sent for approval.

I really hope Telkom can take this Finrite insurance into consideration.

Today I called to check the status of my claim and guess what, the consultant told me that he is only seeing my documents now and mind you I sent these documents on Thursday last week and if I did not call today they will be sitting in the mailbox as we speak and now I have to wait for another 72 hours to call again because no one will bother contacting me.

I wish you guys can feel how stressful it is to call and wait for like 10 min before they attend the call only to find that your documents are sitting at the mailbox because no one is willing to send them for approval after paying the access fee days ago.

Please guys, I am begging you to take us serious when it comes to issues like these.