ABYSSMAL / APPALLING / UNPROFESSIONAL / THEFT / COURIER A JOKE

Most abysmal, unprofessional and downright ******* conduct on behalf of Finrite, when repairing a phone purchased at Game.

My screen smashed, and I was required to send the screen in for repairs. At the time, I was quoted R200 at an electronic shop on the street corner. Anyway, as it was insured I decided to go for Fin-rite and have it replaced, I wold assume.

My interim number was provided to them, as was my email. I did not receive any communciation from them. They sent an equally unprofessional courier service and team member to collect my phone from me - at home - middle of the day - nearly 5 days in a row, without any warning whatsoever. I eventually got so stressed out that I had to wipe half my phone and erased a whole data of work as the courier man was standing on the spot, watching me to hurry up, I felt so stressed I eventually just handed the phone as it is.

Then to top it off, my phone as with Finrite for over ONE MONTh - and I did not receive a single phone call, nor followup email. That is apalling on every level - not receipt of the device, not a timeframe, not an update, not an estimated retun time - NOTHING. I called several times and everytime was assured a call back, and never ever received one.

So Finrite then claimed I had lapses on my policy - well, Finrite, you retained my telephone for over a month without notifying me, what on earth am I paying for if you have my phone sitting there without so much as notifiying me.

I was assured I would receive a call from the senior member of management, and it would be within 15 minutes. I received no call, no email, nothing. As usual.

Anyway, today my phone arrived back after i lodged a formal complaint internally. However, the same driver turned up to my residental address at the middle of the day. Not only this, but Finrite, you stole my battery. It was not in the package, and frankly, at this point I would not put it past you based on the absolutely disgusting service you provide. never in my life would I consider remaining a client of an insurer who takes nearly 6 weeks to assess a claim and then tell them 5 weeks alter it was undergoing secret detecgive wk