Absolutely furious

Expected to pay R1500 on my cellphone contract for back dated fees as finrite only decided to activate my insurance months after I took my contract with Telkom.

have a major complaint with regards to who ever was responsible for my insurance at finrite

I took a contract with Telkom and opted for insurance on the 09th of September last year for my P30 pro. From my first debit order and onwards I was not billed once for the insurance. I had then come to the understanding that the insurance was not included in the package. I have all my invoices from the first debit order and that was the case.

I have now received my latest invoice and now I am being billed for insurance that was not active from the time I have had the contract. The insurance was only active from January.

If something had happened to my phone during those months I would not have been covered with insurance so how can I pay back dated fees for something that was not active !!!

I refuse to pay for theirstupidity and will not rest until this issue is resolved. It is appalling how finrite do business.

I would like for who ever was responsible to be dealt with accordingly. This is not how a company is supposed to treat their clients.