Absolutely bad service and lack of communication

I lost my phone on 26 Dec 2017 then I went to one of Edgars Stores to submit the required documents . they filled the claim form submitted the documents on the 28 of December 2017 . Early this year I phoned to check the status of my claim, they said they have not receive any documents for my claims I went back to Edgars Store to check , They advised that they have been sending and then advised me to forward them my self as maybe they might have a problem with their system, thus I have been sending the documents and phoning Finrite and they not seem to be receiving my claims documents. Which is so frustrating and annoying .. I AM REALY HAVING A BAD EXPERIENCE WITH FINRITE AND EDGARS CELL PHONE INSURANCE ... What is so annoying is I am paying my money for insurance every month .