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alett.daniel alett.daniel
1 reviews | Active since Aug 2017
02 Oct 2020, 15:26
Absolute lack of service, arrogance and no responses!
Absolutely pathetic - I've been trying since the 2 April 2020 to cancel the insurance on my Vodacom contract and they just make empty promises, no replies and definitely no customer service. I've been dealing with Priscilla Mo***eng, Phalesa Mathaba and Mercy S and from April to October dealing with the exact same frustrations, lack of feedback and delivering on their promises. I'm still waiting for my refund, please STOP deducting the insurance and start responding to your clients. I cannot believe a huge company like Vodacom is using such a pathetic service provider like Finrite for their insurance!
Calls: 2 April, 6 July, 3 September, 1 October Emails: 6 August, 3 September, 3 September (again) 1 October “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000”
Helpful (0)
Replies (6)0
Replies (6)
Finrite Administrators (no longer in business)'s replyOfficial
06 Oct 2020, 11:10Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply06 Oct 2020, 11:10
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
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alett.daniel alett.daniel's updateReviewer Update
08 Oct 2020, 13:46Dear Finrite No Customer Experience Team
You have not contacted me as said in your Administrators reply? It's been another two days and yet nothing has been done! Even a Hello Peter site don't give you pride to provide some form of Customer satisfaction - absolutely shocking and once again your word means nothing!
You have not contacted me as said in your Administrators reply? It's been another two days and yet nothing has been done! Even a Hello Peter site don't give you pride to provide some form of Customer satisfaction - absolutely shocking and once again your word means nothing!
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alett.daniel alett.daniel's update08 Oct 2020, 13:46
Reviewer Update
Dear Finrite No Customer Experience Team
You have not contacted me as said in your Administrators reply? It's been another two days and yet nothing has been done! Even a Hello Peter site don't give you pride to provide some form of Customer satisfaction - absolutely shocking and once again your word means nothing!
You have not contacted me as said in your Administrators reply? It's been another two days and yet nothing has been done! Even a Hello Peter site don't give you pride to provide some form of Customer satisfaction - absolutely shocking and once again your word means nothing!
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alett.daniel alett.daniel's updateReviewer Update
15 Oct 2020, 22:24Dear Finrite No Customer Experience team
Refer to your email of 12 October 2020, no credit has been received yet. Your emails and replies have absolutely no value if you don't action them, that's been my problem with Finrite since the beginning - you are saying the right things with no follow-through!
Why do I need to keep on complaining and still the traction is absolutely minimal?
Refer to your email of 12 October 2020, no credit has been received yet. Your emails and replies have absolutely no value if you don't action them, that's been my problem with Finrite since the beginning - you are saying the right things with no follow-through!
Why do I need to keep on complaining and still the traction is absolutely minimal?
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alett.daniel alett.daniel's update15 Oct 2020, 22:24
Reviewer Update
Dear Finrite No Customer Experience team
Refer to your email of 12 October 2020, no credit has been received yet. Your emails and replies have absolutely no value if you don't action them, that's been my problem with Finrite since the beginning - you are saying the right things with no follow-through!
Why do I need to keep on complaining and still the traction is absolutely minimal?
Refer to your email of 12 October 2020, no credit has been received yet. Your emails and replies have absolutely no value if you don't action them, that's been my problem with Finrite since the beginning - you are saying the right things with no follow-through!
Why do I need to keep on complaining and still the traction is absolutely minimal?
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alett.daniel alett.daniel's updateReviewer Update
30 Oct 2020, 13:1230 October - No credit received yet! Refer to your e-mail of 12 October 2020!
Good day,
Good day,
Please be advised that insurance for *** Has been cancelled as per below:
Kindly note that we have escalated for a credit to be processed from 27/11/2019 – 01/10/2020.
We do apologies for the delay and inconvenience caused.
Kind Regards,
Finrite Administrators (Pty) Ltd
Contantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709
P O Box 22524 | Helderkruin | 1733
t + ***
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alett.daniel alett.daniel's update30 Oct 2020, 13:12
Reviewer Update
30 October - No credit received yet! Refer to your e-mail of 12 October 2020!
Good day,
Good day,
Please be advised that insurance for *** Has been cancelled as per below:
Kindly note that we have escalated for a credit to be processed from 27/11/2019 – 01/10/2020.
We do apologies for the delay and inconvenience caused.
Kind Regards,
Finrite Administrators (Pty) Ltd
Contantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709
P O Box 22524 | Helderkruin | 1733
t + ***
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alett.daniel alett.daniel's updateReviewer Update
12 Nov 2020, 17:39You once again confirmed on the 30th of October that you are waiting for approval regarding my refund, it has still not been approved? You have confirmed the exact same on the 12th of October. You have also confirmed that you have cancelled the insurance from the 1st of October - please check my account, you have not cancelled it? Therefore is your refund amount not correct, not one of your feedback e-mails have materialised and I will now revert to social pages!
You have absolutely no respect for your customers and unfortunately, your feedback has zero value as in both cases, you did not live up to the feedback provided!
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alett.daniel alett.daniel's update12 Nov 2020, 17:39
Reviewer Update
You once again confirmed on the 30th of October that you are waiting for approval regarding my refund, it has still not been approved? You have confirmed the exact same on the 12th of October. You have also confirmed that you have cancelled the insurance from the 1st of October - please check my account, you have not cancelled it? Therefore is your refund amount not correct, not one of your feedback e-mails have materialised and I will now revert to social pages!
You have absolutely no respect for your customers and unfortunately, your feedback has zero value as in both cases, you did not live up to the feedback provided!
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alett.daniel alett.daniel's updateReviewer Update
12 Nov 2020, 18:01I see on your Facebook page that this is more or less the way you do conduct business based on the number of unhappy customers on your Facebook page. I cannot understand that Vodacom cannot find a better insurer as a business partner!
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alett.daniel alett.daniel's update12 Nov 2020, 18:01
Reviewer Update
I see on your Facebook page that this is more or less the way you do conduct business based on the number of unhappy customers on your Facebook page. I cannot understand that Vodacom cannot find a better insurer as a business partner!