Absolute disgust in their after service to customer

<p>I would like to view my absolute disgust in the service and manner my claim has been handle. I cannot get my head around the fact that the service from an insurance company can be at such a low and unprofessional level.</p> <p> </p> <p><br />Firstly when I put my claim in I was told that I only have option of one phone at the criteria that I was insured for as no available stock is at their selected stores. I can however settle for another option of which is also only one phone Samsung J1 Mini however I would need to pay in R200 and my monthly premium would go up to the accommodate the value of the phone. I then demanded that they find me a option I can choose from only to be told that there is one more phone Samsung Trend Neo but it has been discontinued.....</p> <p>I out of pure frustration opted for the one and only phone they can give me a Samsung J1 Mini. Early Tuesday morning they proceeded with the claim and I was told that the process take 3 - 5 working days, I was fine with that and asked the guy very nicely to please speed up the process as it has already taken so long and I urgently need the phone by Friday even if I need to go and collect or pay myself. On Thursday I called RAM Couriers and was told that the cellphone was only collected by them the morning and that I would hopefully get it the next day I need to contact them in the morning. I then proceeded to contact them this morning being Friday and to my amazement nothing has been collected and also to be told that the cellphone was been collected in Crescent JHB, I live in Cape Town, how is it that there is no service in Cape Town for a cellphone to be collected? I again as I have been doing every single time that I have needed to know something, phoned Finrite asking to speak to a Manager or Supervisor I was put on hold for 15mins because the operator didn't want to deal with me or there was no superior to talk to. I ended my call and called again, going through the same process only to be told that there is not manager or supervisor to talk to but I need to wait for the phone as it will arrive sometime next week only!!!!!!!!!!!!!!! Now my question is. Does it take 3days for paperwork to be done, 3days to collect the phone and 3days to deliver??????</p> <p> </p> <p><br />Once I have received my phone I will most definitely be cancelling my policy and I will never ever buy or recommend anyone to go to Game or Finrite for a phone or insurance. The after service is disgusting and the staff is so unhelpful, the fact that I can never speak to a manager or supervisor that just ****s me.</p> <p> </p> <p><br />I might not hear from anyone after this email, actually nothing would surprise me, but I need someone to please understand that I am not just angry I am utterly disgusted at the level of service I am receiving.</p> <p> </p> <p><br />Now I have to go back to my Son and explain to him that he needs to leave tonight without his cellphone due the lack of customer service I have received.</p>