A very unhappy customer

I regret the day I associated myself with Finrite. I submitted a phone claim in March up to now am still been taken from pillar to poster. Their phones goes unanswered for time on end when trying to make a follow up. They fail to provide feedback on claims. I am very unhappy and disappointed with this organization. They do not deserve even a single star. The last time when I called them I had to hold on the phone for an hour then when they eventually answered they hung up on me sighting poor connection. I had to hold again for almost an hour. Really disgusting. At the end of the call I was promised to be sent an email or sms with details of an access fee I had to pay and the banking details. I am still waiting for the email /sms as we speak. I am wondering if I would ever really get that phone after paying the access fee. They are happy to debit accounts month end but they fail to deliver

A very unhappy customer