****a shop call centre

I claim for my lost phone almost a year ago and after i was sent from pillar to post a number of months later my claim was finally approved. However everytime i call i find myself explaining myself over and over again to different *********** consultant who dont even have a clear command for English and rude on top of that, making me feel like im calling a ****a shop call centre.. those people know nothing about TCF etc. I still dont have my phone and if i knew better i was going to save all the airtime money i used calling that ****a shop call centre to buy a brand ne phone.

I am Flabbergasted