A Poor Service

I had a very bad experience with Finrite Insurance Administrators to the point that i had no option but to cancel the cellphone insurance i had. I bought a Blackberry Z3 at Game late last year. I was advised in the shop to insure it, which i felt at the time was a brilliant idea. The phone started giving me problems in March. I did all what I could including taking it to the Vodacom Repair center, upgrading software and uploading anti-virus, in an attempt to address the problems with the phone. Eventually all was ok with the exception of one problem, the phone switches itself off and then on for about six times a day. Sometimes in the middle of calls or during texting. I put a claim. After numerous calls, I was horrified when i was told that a Technician said there was nothing wrong with the phone, they cannot find fault. When i insisted that the phone has a problem i was told that the phone will be booked in for repairs again to confirm if the problem is with the battery or not. And if the problem is with the battery, the insurance does not cover that. I felt I received a disservice as the phone has a problem, which I believe is common with most of the Blackberry Z. In short the