A long Journey in getting My phone repaired

Good day, I’m writing to you with a very saddened heart, as I’ve never felt like this in my entire live, Your company has humiliated me . I’ve put in a claim and paid the excess amount on the 15th of December for my phone to be repaired, I called back as advised to so that they can allocate payment under my claim and start with repairs , I did so, but the Agent didn’t link the proof of payment, I called in on Tuesday after the 15th of December, then they advised me that no, it was not linked and they linked it and that was when my phone was repaired, on Thursday I called to request for the phone, I was promised that I will received the delivery on Friday the 22nd, but no I waited for nothing, They then call after Christmas, I was in Limpopo and they promised to bring it before new year, in Limpopo, they didn’t , they called me on Tuesday the 2nd of January when I was on my way back to Joburg, I told them that I’ve left and they should deliver it on Joburg address the following day, they agreed but I waited and waited no one came, only to find out that the courier guy informed them that he went there and I didn’t pitch and he didn’t get hold of me, so they had to bring it back from Limpopo to joburg. After waiting for my phone so long, the phone came on Thursday the 4th and I tried switching it on but no luck, I thought the battery was low but no it’s not the battery, the switch on button is not working, I had to call Finrite back and inform them, they said they’ll call Ram to come fetch it on Friday, I told them that the Ram guys should not come back after 3PM as I’ll be at home. I was talking to myself, the Ram guys arrived after 3 and I was at my house, I told them to come back on Monday, they didn’t , I had to call Finrite and those guys came to fetch the phone on Tuesday. Yesterday on Wednesday I receive a call from the Repairers Device Repair Centre (DRC) that the phone has more damages and they investigating and it’s going to take more time. I waited for the phone for long time, a phone is now a necessity, I can’t do anything, now I’m waiting for the phone for so long and after receiving it it’s not working now the fault is me. It is really frustrating my medium companies don’t want to be accountable, I’ve never received such a horrific service , I feel like I have to beg for your efficient professional service you guys are offering to us.