A good service I will never forget

<p> I lost my phone "AG Chrome" and I called so many times and was told my IMEI number was last used in July 2015, and I do not meet the requirements to claim for insurance. I called and do a follow up as I lost my phone on the 26th of April 2016, My claim was decline and I wasted so much air time and no one assisted me. I lost hope and I can again during May and I spoke to Mr Shafee Strauss . Wow! I was impressed, he explained to me and took his time, he told me my phone has two IMEI numbers and I should give him the second one. He knows the products and he has a good experience and a wow customer service. My claim was approved and I qualify for insurance. I know is annoying to speak to someone, over and over again because I believe he also have targets. He gave me his email address and he was patience with me.</p> <p> </p> <p>We communicated via email and he responded to my emails and updated me with everything and what amount I should pay and where to fax. He was different and understood me and helped me without wasting my time. I explained to other consultants is not possible, I last used my phone in April 2016 as I took that contract the previous year and how can I not use it. They told me the IMEI shows that I last used it in July 2015, and they did not listen to me. Thanks to Mr Shafee Strauss, he moves with Technology and understand the products and services, I like the idea that he does not only focus on work and work but also what is happening around him technologically and I so wish other consultant can learn from him. </p> <p> </p> <p>My claim was delayed and other consultant wasted my time and airtime and I even asked myself; why am I paying insurance that does not work for me?!. Mr Shafee Strauss many thanks to you my brother and a job well done. I will be siting here and thinking my claim did not meet the requirements and therefore I will be without a phone to this day and the worst part, paying for a phone without a phone is painful, because people do not pay attention to small details. I communicated with you the first time and told you about my phone and you asked me to give you a second IMEI and I did qualify. Thanks a lot and God bless you. Your are truly an asset to your company. Communication is a powerful tool, he listened to me and understand I cannot lie and told him I last used my phone on 26th of April 2016 and he understood and other consultant were thinking I am lying to them. He then took advantage of my story and provided me with a simple answer as I did not expect it, I already lost hope and he restored it back to me. I know we are living in the world were trust is lost and people lie, but we are not the same and we all deserve to listen to each other and understand our product and understand that technology changes. He deserve an award , he understood my story and the problem with not my story and it was a technological matter and I am glad and happy he figure it out himself and explain to me. He truly deserve an award, Please MR SHAFEE STRAUSS tell other consultant that they should move with Technology and I hope next time when other customers are calling, they should be asked; Does your phone have dual sim card or single? I think you guys will save time.....and our claims will be process without delays. </p> <p> </p> <p>I got my happy ending...........................</p>