A Dissatisfied Customer

I am highly dissatisfied with the customer service that Finrite Administrators have given me since lodging my claim to replace my ****** phone on the 11th December 2019. They hardly get back to their customers and when you call or email to follow up, they eithere don't answer the phone, keep you holding for ages or proclaim their 48-72 hour timeframe to get back to me with feedback and till today, nothing! I am sitting with no phone but I have paid their excess fee and sent in all required documents! This leave a bad taste in my mouth and I am very disappointed! I aim to escalate this further should there be no feedback by Monday next week 3rd February 2020. This is unacceptable!!!