5th complaint give me my money back

This Is my 5th complaint and I think it gives me a right to say f#*k finrite yol are the worst I'm definitely going to an ombudsman I spoke to Dineo from their call center who placed me on hold for approximately 24 minutes and never came back which is call avoidance, she knows their operating hours are 8-5 so she placed me on hold until 17:03 because she knows that I can't call back after that, I wonder if the director of finrite knows what's happening in that company or even knows what the staff he pays monthly is doing this will be all over social media I have all the proverb of emails and calls since much