5 debits and unable to assist

I was debited 3 times on 21 Oct, for R175 each and then again on 26 Oct for R350. Your call centre, reference Megan/2015/11/06, has been unable to help me. According to your records you refunded me on 24 october - this does not reflect on my account and it has certainly been way longer than the 72 hours you claim it takes. Further, I was asked to submit my bank statements and at my request received an email address, however I think its ridiculous that I need to then call again to ensure my email was received by [Email Removed] because they get too many emails. I trust that hello peter would receive attention.<br> thanks to Nedbank I've have the 3 x R175 reversed, however please could the R350 be refunded by finrite. I would really appreciate an explanation of what went wrong with the debits.