24 hours became 96 hours

am getting irritated by this I was told it will take 24 hours for my claim,i sent proof of payment on Friday till today no one bothered to call me,ive been spending my money to call you guys and sending endless emails to Beatrice Miya who doesn't bother to reply.i was on the call with someone named Mobe now who decided to hangup on me after telling me to hold the line your consultant service is 100 % pathetic please look into this matter and get back to me ASAP because its been more than 96 hours