13 months and waiting....

<p>A cell phone insured via Edgars Kenilworth Centre was ****** on 1 March 2015 and Finrite authorised a replacement with an excess of R200. Andy at the branch cancelled the old insurance and opened a new insurance. I have been enquiring why the new insurance is active and the old one was never closed and the deductions continued until Edgars Management phoned Finrite and was told according to them it is active,while Edgars has the replacement receipt and acknowledges that all paperwork was completed to cancel the ****** cellphone. Edgars management have had a meeting about the extreme inefficiency experienced by customers who will close my Edgars account because of this. My beef is that I have to deal with this ineptitude while Edgars KC has contractual obligations to Finrite and should sort this matter themselves.They have asked me to try and sort it out myself.</p>