10 Weeks Later

This is my second complaint about the same company same issue <br> <br> My Blackberry Z10 was collected by Ram Corries & booked in for repairs at Finrite as I have cell-phone insurance with them this was on the 10 March 2015 my screen was damaged I was advised of the excess amount which I paid almost immediately & I was advised it takes 4 to 5 working days for repairs and phone delivery to be done. Unfortunately for me that's not how this are working out , It's almost 3 months now my cell-phone still has not been returned , I call the call centre twice every week & I'm kept on hold for 30 min at a time & I'm always told the phone will be delivered within 48 hours which never happens when I call back 48 hours later I get through to a different agent & I have to explain my story all over again & they tell me there is no notes on the system log a new query & give me the same turn around time again but nothing happens , I ask to speak to a manager & I'm promised one will call me back but no one ever does. THIS IS THE MOST INCOMPITANT INSURANCE COMPANY I've ever dealt with. I want my phone NOW!!!!!!