Never Take Insurance With Finrite

After months of battling with Finrite to replace me with a phone of which they finally did with an iPhone 7. The first replacement phone that they gave had a problem which i cannot hear people when receiving and making calls. They suggested that I should take the phone back so that they can send me another newer replacement phone of which they did again. Surprisingly also the second phone that they have given me has the same problem of not being able to hear people when make and receiving calls. I am now stuck with a phone that I cannot properly use unless i place some one on handsfree speaker or use headphones in order for to properly hear what the other person is saying,

I am beyond tired writing Hello Peter about Finrite of which this really doesn't bother them at all. I cannot keep wasting my time over and over about this and no one as of yet has responded to my emails according to as to how to resolve this matter. Can i just be refunded my back or Finrtire replace me with the same model of the phone had been previously ****** from me as I cannot keep receiving these faulty handsets from Finrite. Its been months now that I am sitting without a phone and when I am replaced with a phone it does not properly work. I AM SICK AND TIRED OF FINRITE NOW.