GP
Gerald P
1 reviews | Active since Jan 2022
31 Jan 2022, 18:30
Finn Auto Repairs and Diagnostics Poor Service
I took my car for repairs which i paid R33000 i was told the car was fixed which was not the case.I went to fetch my car when collecting the car was not idling properly,they told me if was the airflow meter I was not prepared to pay anymore money to them.I took the car when i got home I discovered that there are parts missing and damage which I reported it to them which they failed to take responsibility for.
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Finn Auto Repairs and Diagnostics cc's replyOfficial
01 Feb 2022, 09:04Good Day Mr Palmer. The repair in question was done 18 months ago. Last year August (a year after the repair), we received a letter from Legal Aid. We responded to them with the facts, they have not responded since, so clearly our response was satisfactory to them. You were due to come in for a 1000km check after the job was done, you never did, nor did you inform us of any issues until a year later, it is stipulated on the invoice, that issues need to be reported within 24 hours, which was not done. A year after the repair you claim we stole parts, one of them being your oil sump. If we stole your oil sump, your vehicle would leaking oil profusely. We take responsibility where due & guarantee our work. However, the right channels and the right time frame need to be followed and we cannot entertain unfounded accusations.
Finn Auto Repairs and Diagnostics cc's reply01 Feb 2022, 09:04
Official
Good Day Mr Palmer. The repair in question was done 18 months ago. Last year August (a year after the repair), we received a letter from Legal Aid. We responded to them with the facts, they have not responded since, so clearly our response was satisfactory to them. You were due to come in for a 1000km check after the job was done, you never did, nor did you inform us of any issues until a year later, it is stipulated on the invoice, that issues need to be reported within 24 hours, which was not done. A year after the repair you claim we stole parts, one of them being your oil sump. If we stole your oil sump, your vehicle would leaking oil profusely. We take responsibility where due & guarantee our work. However, the right channels and the right time frame need to be followed and we cannot entertain unfounded accusations.