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Ashvita R

1 reviews | Active since Aug 2018

15 Aug 2018, 14:18

Worst customer experience ever!

Worst customer experience I have ever had! I bought blinds via builders warehouse and it was the worst mistake I had. It was only when I called them did they realize they had to actually deliver my blinds. Thereafter they showed up at my house with the wrong equipment, fittings and blinds. They expect you to move your schedule to accommodate them. Up to today, more than a month later I still do not have my complete order. I would not even go back to them even if they gave me products for free. Don’t expect responses from them since they simply do not keep up to their commitments. Really pathetic service and zero compensation for it.

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Replies (2)
Finishing Touches
Finishing Touches's reply16 Aug 2018, 19:47
Official

Good day Ashvita
Order number 121140

Please accept our sincere apology.

We strive to deliver the utmost best service to our customers. As you know production of your order was only 6 working days where it normally takes 10 – 15 working days.

Unfortunately 1 blind had a manufacturing fault and was sent in for repairs. Due to the public holidays the factory was closed, 9th & 10th August 2018. The repaired blind was received and installation will take place as discussed.

For the inconvenience caused we would like to offer you a Builders Warehouse Voucher.

Once again please accept our sincere apology for the delay.

AR
Ashvita R's update19 Aug 2018, 08:52
Reviewer Update
Hi Linn, As mentioned in my mail, I suggest you understand the customer complaint rather than offering compensation if you have a genuine interest to improve customer satisfaction. I hope that you have also been made aware that yet again your team pitched up at my house with a substandard product which they claim has been fixed but it’s exactly the same as the previous one. And as expected I did not receive any calls regarding this. My assumption is that as usual if I dont follow up no one at finishing touches would either. I genuinely believe that your company is doing a serious dis-service to builders warehouse through your pathetic service. I’m honestly tired on following up on these blinds. I hope that you will resolve my order much faster than 6 days, and contact me with a resolution. Ashvita