Finish Time needs to sent Chris and their officials to Customer service course. They did not approach my query professionally as a third party agent they placed they main organizers into disrepute

Customer service of finish time is bad. I was subjected to one from one of their officers by the name Chris. I had my Sanlam Cape Town Marathon finish time complaint and he responded rude and did not respond professionally and closed the call. I find it un acceptable as this same Finish Time when I had a complaint with Comrades Marathon merchandise distribution that they ommited a Tshirt that they where supposed to include in a five package items they dismissed my query and closed same as this Cape Town Marathon issue after I get to social media to express my frustration is then they went back and checked my order and realized I had ordered a Comrades Marathon 2021 race Tshirt and it was dispatched. I believe Finish Time undermined me as a customer and it should be taken up with the management as for Sanlam Cape Town Marathon Barry one of the organizations management called me to resolved the issue . Finish Time must sit down with their employees and teach them about customer service otherwise I will take it as they are ******s as the response to me was like I was worthless and it is very unfair and unpleasant as a consumer