1 reviews | Active since Oct 2017
WORST SERVICE FROM A DEBT COUSELLOR
On the 23rd of October I send through to finfix a paid up letter of one of my creditors, this is rather a big amount monthly and I wanted them to rearrange the debt in time and distribute to another creditor - OMW what I surprise that it was totally ignored and they blissfully send payment again to this creditor although I owe nothing there anymore. The company that distributes the money cant help, they just pull up and said they cannot do anything I must contact my debt counsellor, but good luck getting hold of them, the ones WhatsApp number is no longer active, their telephone number no one answers and their support email goes no where -so what now??? are we idiots to trust these people to distribute our money correctly - because how are they going to fix the extra money they paid over to the creditor for nothing!!!!!!1
Thank you for taking the time to review our service. We take these complaints very seriously. We are investigating the matter urgently and will provide feedback as soon as possible.
Best Regards,
FinFix Team
Thank you for taking the time to review our service. We take these complaints very seriously. We are investigating the matter urgently and will provide feedback as soon as possible.
Best Regards,
FinFix Team
Unfortunately the paid up letter was only received and processed after your monthly payment was cleared. We are constantly working to improve consumer experiences and will implement the necessary improvements to ensure this does not happen to other consumers in future. We can however guarantee that any amounts overpaid to credit providers will be recovered and paid to your remaining credit providers or refunded to you. As for difficulties in making contact - Kindly use any of these contact details to reach out with any queries. *** (Landline) *** (DC) *** (customer care).
In the interim we will escalate the matter with the credit provider the funds have been paid to.
Kind Regards
Christiaan Coetzee (NCRDC3062)
Unfortunately the paid up letter was only received and processed after your monthly payment was cleared. We are constantly working to improve consumer experiences and will implement the necessary improvements to ensure this does not happen to other consumers in future. We can however guarantee that any amounts overpaid to credit providers will be recovered and paid to your remaining credit providers or refunded to you. As for difficulties in making contact - Kindly use any of these contact details to reach out with any queries. *** (Landline) *** (DC) *** (customer care).
In the interim we will escalate the matter with the credit provider the funds have been paid to.
Kind Regards
Christiaan Coetzee (NCRDC3062)