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Bruce G
1 reviews | Active since Oct 2020
04 Aug 2022, 13:34
Unreasonable delay in refund payment
It is now almost a week since I requested for my refund of R8k and I have not received any constructive feedback as to when my payment will be processed. I keep following up daily and the payment administrator informs me from time to time that they still await feedback from the payments agency . Other than that , no real progress is made. I processed an EFT in good faith on the 29th of July , and 2 hours later my debit order was deducted . As of today the 4th of August my messages are not answered on Whatsapp and the landline is not working. I need assistance urgently please.
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Replies (4)
FinFix's replyOfficial
04 Aug 2022, 13:38Good day, thank you for bringing this under our attention. We are working on the matter. You will receive a call from one of our friendly consultants shortly.
FinFix's reply04 Aug 2022, 13:38
Official
Good day, thank you for bringing this under our attention. We are working on the matter. You will receive a call from one of our friendly consultants shortly.
FinFix's replyOfficial
05 Aug 2022, 07:37Goeiedag Bruce, ek is jammer om te hoor oor die ondervinding wat jy tot dusver gehad het. Ons sal seker maak jy ontvang jou geld vandag nog. Ek gaan ook ondersoek instel oor hoekom dit so lank geneem het vir jou om die geld te ontvang. Die geval is nie die standaard van dienslewering waarna ons streef nie. Vir jou ongerief gaan ons vir jou af**** op jou regsfooie van R2000.00 terug besorg. Groetnis, Chris Coetzee - Eienaar en Skuldberader NCRDC3062
FinFix's reply05 Aug 2022, 07:37
Official
Goeiedag Bruce, ek is jammer om te hoor oor die ondervinding wat jy tot dusver gehad het. Ons sal seker maak jy ontvang jou geld vandag nog. Ek gaan ook ondersoek instel oor hoekom dit so lank geneem het vir jou om die geld te ontvang. Die geval is nie die standaard van dienslewering waarna ons streef nie. Vir jou ongerief gaan ons vir jou af**** op jou regsfooie van R2000.00 terug besorg. Groetnis, Chris Coetzee - Eienaar en Skuldberader NCRDC3062
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Bruce G's updateReviewer Update
06 Aug 2022, 07:53Dankie vir die terugvoer en die af**** wat jy bied Chris.Ongelukkig het niks van dit nog gebeur nie.Dis vandag die t****e naweek wat ek sonder daardie geld moet klaar kom.Dit is onaanvaarbaar en ek is bitter teleurgesteld .
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Bruce G's update06 Aug 2022, 07:53
Reviewer Update
Dankie vir die terugvoer en die af**** wat jy bied Chris.Ongelukkig het niks van dit nog gebeur nie.Dis vandag die t****e naweek wat ek sonder daardie geld moet klaar kom.Dit is onaanvaarbaar en ek is bitter teleurgesteld .
FinFix's replyOfficial
08 Aug 2022, 11:29Good morning Bruce. The refund request is actioned by the Payment Distribution Agency which normally takes 5 - 8 business days to reflect in your account. The Payment Distribution Agency confirmed that the refund was actioned before the weekend. We attempted to contact you and inform you of the refund, however we were not successful. We acknowledge that we received your response over the weekend confirming that you had received the funds.
FinFix's reply08 Aug 2022, 11:29
Official
Good morning Bruce. The refund request is actioned by the Payment Distribution Agency which normally takes 5 - 8 business days to reflect in your account. The Payment Distribution Agency confirmed that the refund was actioned before the weekend. We attempted to contact you and inform you of the refund, however we were not successful. We acknowledge that we received your response over the weekend confirming that you had received the funds.