Unacceptable and poor service. Very disappointing

In the beginning everything went perfect! UNTIL I started paying off some of my accounts on my own and sending them the paid up letters. I paid of 2 of my accounts end of November 2024. And sent the paid up letters on the 2nd of December 2024. I sent it 2 times. Still money from my monthly premium got distributed to those 2 accounts. I called and sent multiple emails. Eventually I got told that I need to wait until they can get the refunds back. 2 MONTHS later and no new news on that money that's gone to accounts that was paid up and the paid up letters sent. Another thing... 1 of my accounts started at R2914.00 in the beginning of the process in 2023. November 2024 I get a monthly statement saying the account is still in the R1300. December 2024 I get a statement saying I owe R2995 on that account?? A few calls and emails later I got told that it was amended so the distribution would go through smoothly. Yet in January the balance went up AGAIN. I was told in December 2024 that my account was moved to EFT and no debit order was set to go off. And guess what. 1 January 2025 and an attempt was made for the debit order. I got calls and emails saying that I misses a payment and my account is in pre-suspension. I called once again and was told to ignore it? No one tells you anything. No one helps. And when you email or call it's one story after the next. About the balance and the refunds. This has been carrying on for 2 months. And only 3 days ago did someone send me an email saying they requested a recon statement from the account in question. This is completely unacceptable! No one can even tell me how much I still owe to finish off the process.