Hellopeter
Share Your Experience
HS
H S

1 reviews | Active since Nov 2022

29 Oct 2024, 10:09

Stay far away.

Do not use these ppl, they load extra costs onto the debt review court order, and have zero feedback on why their amount is almost R2000 pm more that the court order, only response you get is it is the waterfall effect this they don't even understand, waterfall means that once a creditor is paid up these funds need to divided between the rest of the creditors, not added to the monthly payment you as client are paying.

0
Replies (6)
FinFix
FinFix's reply29 Oct 2024, 10:10
Official
 Hi Hein, 

Thank you for bringing this to our attention. We take these complaints very seriously. We will investigate the matter and provide feedback as soon as possible. 

Best Regards, 
FinFix Team 
HS
H S's update29 Oct 2024, 10:48
Reviewer Update
Also please explain why some of the accounts are not showing any decrease in the outstanding balance, and the interest rates are sky high reelecting only a few rand going off of the capital amount?.
FinFix
FinFix's reply29 Oct 2024, 11:12
Official
Hi Hein,

Someone from our office will contact you shortly.

Best Regards 
FinFix Team
FinFix
FinFix's reply30 Oct 2024, 15:18
Official
Hi Hein, 

We take your complaint very seriously. Please refer to the email that was sent through  to you.
We would like to clarify the points below regarding your concerns:

  1. Annual Increase: There is no R2,000 annual increase on the application; the increase is only R400, as discussed in our recent communications.
  2. Court Order Terms: The granted court order reflects the same escalation structure as previously outlined.
  3. Agreement on Annual Escalation Correction: We have a mutual agreement with you to credit your account directly every six months with R900 (R150 x 6) through FinFix, due to an incorrect annual escalation initially app****. Our team has scheduled reminders to ensure this adjustment is consistently honored, maintaining compliance with the court order.
Although the court order does not explicitly state the annual escalation, this is detailed in the cascading (amortization) schedule, which shows the annual increase in payments. As discussed, the waterfall effect also applies to these payments.

Based on our last conversation, we understood that all matters were resolved to your satisfaction. If there are any additional concerns, please don’t hesitate to reach out. 

We remain committed to assisting you throughout your debt review process. However we have received your additional concerns and we are addressing the same with your credit providers and will provide feedback as soon as possible

Best Regards,
FinFix Team

FinFix
FinFix's reply06 Nov 2024, 17:48
Official
Hi Hein, 

Thank you for your continued patience. We understand your concerns and take them very seriously. 

We are currently conducting a full investigation into the issues raised, including the ABSA VAF arrears, FNB balances, Unify balances, and the outstanding amounts with Discovery and African Bank. You can track the progress of these follow-ups on your MyFinFix App.

We would like to clarify that the initial complaint does not reflect the actual information on your account, and we are working to resolve all discrepancies. As discussed in email communication, we will provide you with detailed feedback.

Please know that we are committed to ensuring everything is resolved to your satisfaction. If you have any further concerns in the meantime, feel free to reach out.

Best Regards, 
FinFix Team
FinFix
FinFix's reply11 Nov 2024, 16:04
Official
Hi Hein, 

Thank you for giving us the opportunity to contact you. Please refer to the email sent to you on Friday. 

If you have any further questions, please do not hesitate to get in contact with us.

Best Regards, 
FinFix Team