MS
Marisa S
1 reviews | Active since Mar 2022
05 Apr 2023, 10:02
Stay away from Finfix
I have been a Finfix customer for about two years. I have not missed payment once. Initially communication was very good, but now I get either zero response to my emails or very late replies after the fact. In addition, one of my accounts is eight months in arrears which clearly indicates that Finfix has not paid said account in eight months. They are quite happy to take your money and charge admin fees, but you have to follow up on admin issues despite paying Finfix for a service which they are not delivering. There is no transparency with this company. Stay away.
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Replies (2)
FinFix's replyOfficial
05 Apr 2023, 10:32Good day Marisa, thank you for bringing this under our attention.
We are working on the matter. You will receive a call from one of our friendly consultants shortly, as well as a report on the matter in a reply to your review.
We are working on the matter. You will receive a call from one of our friendly consultants shortly, as well as a report on the matter in a reply to your review.
FinFix's reply05 Apr 2023, 10:32
Official
Good day Marisa, thank you for bringing this under our attention.
We are working on the matter. You will receive a call from one of our friendly consultants shortly, as well as a report on the matter in a reply to your review.
We are working on the matter. You will receive a call from one of our friendly consultants shortly, as well as a report on the matter in a reply to your review.
FinFix's replyOfficial
05 Apr 2023, 11:43Good day Marisa
All of your funds are distributed by a registered payment distribution agency. We have not missed any distributions. No distributable funds are paid over to us directly. We have investigated the matter and it appears that your credit provider failed to restructure the account after your court order with us was granted. We are awaiting a reply from this specific credit provider. We can however assure that the funds have been distributed and will provide proof of the same. We have had similar reporting issues from the aforementioned credit provider.
We will insure that you receive proper feedback on the query.
Apologies for any inconvenience caused.
Regards
Christiaan Coetzee NCRDC3062 (CEO)
All of your funds are distributed by a registered payment distribution agency. We have not missed any distributions. No distributable funds are paid over to us directly. We have investigated the matter and it appears that your credit provider failed to restructure the account after your court order with us was granted. We are awaiting a reply from this specific credit provider. We can however assure that the funds have been distributed and will provide proof of the same. We have had similar reporting issues from the aforementioned credit provider.
We will insure that you receive proper feedback on the query.
Apologies for any inconvenience caused.
Regards
Christiaan Coetzee NCRDC3062 (CEO)
FinFix's reply05 Apr 2023, 11:43
Official
Good day Marisa
All of your funds are distributed by a registered payment distribution agency. We have not missed any distributions. No distributable funds are paid over to us directly. We have investigated the matter and it appears that your credit provider failed to restructure the account after your court order with us was granted. We are awaiting a reply from this specific credit provider. We can however assure that the funds have been distributed and will provide proof of the same. We have had similar reporting issues from the aforementioned credit provider.
We will insure that you receive proper feedback on the query.
Apologies for any inconvenience caused.
Regards
Christiaan Coetzee NCRDC3062 (CEO)
All of your funds are distributed by a registered payment distribution agency. We have not missed any distributions. No distributable funds are paid over to us directly. We have investigated the matter and it appears that your credit provider failed to restructure the account after your court order with us was granted. We are awaiting a reply from this specific credit provider. We can however assure that the funds have been distributed and will provide proof of the same. We have had similar reporting issues from the aforementioned credit provider.
We will insure that you receive proper feedback on the query.
Apologies for any inconvenience caused.
Regards
Christiaan Coetzee NCRDC3062 (CEO)