SB
Sharleen B
1 reviews | Active since Apr 2025
28 Mar 2024, 16:11
STAY AWAY
I regret signing with this company more than anything. I lost my job in December and since then I have tried to cancel my contract with them. No response to any emails but they are very quick to respond if the money doesn't go off. I have sent a lot of emails to try and get in cancelled and nothing. My family sent me money for food and expenses and they just take the money. I am sick of these companies that think they can just do what they want and they sleep soundly at night while I go to bed with nothing to eat.
I wouldn't recommend them to anybody. Lots of promises in the beginning, but once you agree to the debi check, they just don`t care about you.
Stay away, FAR away.
Helpful (0)
Replies (3)0
Replies (3)
FinFix's replyOfficial
28 Mar 2024, 16:20Hi Sharleen,
Thank you for bringing your concern to our attention and we commit to resolve this complaint shortly.
We will be contacting you soon.
Regards,
FinFix Team
Thank you for bringing your concern to our attention and we commit to resolve this complaint shortly.
We will be contacting you soon.
Regards,
FinFix Team
FinFix's reply28 Mar 2024, 16:20
Official
Hi Sharleen,
Thank you for bringing your concern to our attention and we commit to resolve this complaint shortly.
We will be contacting you soon.
Regards,
FinFix Team
Thank you for bringing your concern to our attention and we commit to resolve this complaint shortly.
We will be contacting you soon.
Regards,
FinFix Team
SB
Sharleen B's updateReviewer Update
30 Mar 2024, 10:17And I`m still waiting for someone to contact me.
SB
Sharleen B's update30 Mar 2024, 10:17
Reviewer Update
And I`m still waiting for someone to contact me.
FinFix's replyOfficial
02 Apr 2024, 09:56Good Day Sharleen,
Thank you for taking our call and resolving the complaint. It was advised by our Customer Care department in January that you urgently submit a claim with the 3rd party insurance (DCCP) to cover the payment shortfall, as this will assist you with the monthly installments. It was also explained that Debt Review process cannot be terminated at will, as this will allow all your creditors to take legal action directly whereas you are still protected from this as a client of FinFix.
It was also confirmed that there has been no claim submitted yet as advised previously, thus the payments still deducted as per agreement. We await to hear from you regarding your claim and will assist where we can to resolve the situation you are in.
Thank you,
FinFix Team
Thank you for taking our call and resolving the complaint. It was advised by our Customer Care department in January that you urgently submit a claim with the 3rd party insurance (DCCP) to cover the payment shortfall, as this will assist you with the monthly installments. It was also explained that Debt Review process cannot be terminated at will, as this will allow all your creditors to take legal action directly whereas you are still protected from this as a client of FinFix.
It was also confirmed that there has been no claim submitted yet as advised previously, thus the payments still deducted as per agreement. We await to hear from you regarding your claim and will assist where we can to resolve the situation you are in.
Thank you,
FinFix Team
FinFix's reply02 Apr 2024, 09:56
Official
Good Day Sharleen,
Thank you for taking our call and resolving the complaint. It was advised by our Customer Care department in January that you urgently submit a claim with the 3rd party insurance (DCCP) to cover the payment shortfall, as this will assist you with the monthly installments. It was also explained that Debt Review process cannot be terminated at will, as this will allow all your creditors to take legal action directly whereas you are still protected from this as a client of FinFix.
It was also confirmed that there has been no claim submitted yet as advised previously, thus the payments still deducted as per agreement. We await to hear from you regarding your claim and will assist where we can to resolve the situation you are in.
Thank you,
FinFix Team
Thank you for taking our call and resolving the complaint. It was advised by our Customer Care department in January that you urgently submit a claim with the 3rd party insurance (DCCP) to cover the payment shortfall, as this will assist you with the monthly installments. It was also explained that Debt Review process cannot be terminated at will, as this will allow all your creditors to take legal action directly whereas you are still protected from this as a client of FinFix.
It was also confirmed that there has been no claim submitted yet as advised previously, thus the payments still deducted as per agreement. We await to hear from you regarding your claim and will assist where we can to resolve the situation you are in.
Thank you,
FinFix Team