IVDM
Ian Van Der Merwe
1 reviews | Active since Nov 2024
19 Nov 2024, 15:24
Sign up with FinFix if you want to loose MORE money and get NO feedback. They are great with no feedback!
When it comes to signing up, the best service, when it comes to provide the service after the fact....None existing, been promisted the moon & starts and will provide feedback and get back to you after an query. Its been 4-5 weeks that I am still waiting on feedback, after I was informed that I will get feedback the following Friday...numerious mails sent for feedback to not one but a few FinFix staff members, from customer service to even the legal team. No feedback, no responds what so ever. Been paying R68K since November 2023, only R20K been actual allocated to payment towards my debt. Not sure how FinFix are assisting the public. I would think twice before signing up with FinFix.
Helpful (0)
Replies (10)0
Replies (10)
FinFix's replyOfficial
19 Nov 2024, 15:33 Hi Ian,
Thank you for bringing this to our attention. We take these complaints very seriously. We will investigate the matter and provide feedback as soon as possible.
Best Regards,
FinFix Team
FinFix's reply19 Nov 2024, 15:33
Official
Hi Ian,
Thank you for bringing this to our attention. We take these complaints very seriously. We will investigate the matter and provide feedback as soon as possible.
Best Regards,
FinFix Team
IVDM
Ian Van Der Merwe's updateReviewer Update
19 Nov 2024, 15:44Hi FinFix,
From experience, I doubt it very much that I will get feedback nor a solution. It's been weeks, that I have been requesting feedback! To ignore a "customer" is the better approach it seems, because they would fade away and just give up!
IVDM
Ian Van Der Merwe's update19 Nov 2024, 15:44
Reviewer Update
Hi FinFix,
From experience, I doubt it very much that I will get feedback nor a solution. It's been weeks, that I have been requesting feedback! To ignore a "customer" is the better approach it seems, because they would fade away and just give up!
FinFix's replyOfficial
19 Nov 2024, 16:01 Hi Ian,
Thank you for bringing this to our attention. We take these complaints very seriously. We will investigate the matter and provide feedback as soon as possible.
Best Regards,
FinFix Team
FinFix's reply19 Nov 2024, 16:01
Official
Hi Ian,
Thank you for bringing this to our attention. We take these complaints very seriously. We will investigate the matter and provide feedback as soon as possible.
Best Regards,
FinFix Team
IVDM
Ian Van Der Merwe's updateReviewer Update
19 Nov 2024, 16:08Reached out to FINFIX for assistance regarding a query for an FNB account that was not paid, as its had my ex-wifes ID nr as the bank account nr. Trying to sort this out due to legal action taken towards my ex-wife account not been paid!
I contacted FINFIX via call to get assistance Nov 1st, mailed received from a Support Team member Nathan on the 1st of Nov..
I rep**** Nov 1 @ 12h13.
Requested Feedback informing the query I have.
Below mails sent to follow up on feedback!
1) Nov 4 @ 10h03 - No feedback!
2) Nov 5 @ 12h25 - No feedback!
3) Nov 6 @ 10H15 - No feedback!
4) Nov 8 @ 9h28 - No feedback!
5) Nov 11 @ 9h39 - No feedback!
6) Nov 15 @ 7h07 - Sending out a mail to 6 FinFix team members, no feedback from any of them, the best was, I received coms to confirm that I will get feedback. Tic-tok-tic-tok... Guess also - No feedback!
The FinFix staffmember just needed to call FNB to follow up on this account I mentioned that was not paid! Still - No feedback!
Trust me, its been atrocious.
I contacted FINFIX via call to get assistance Nov 1st, mailed received from a Support Team member Nathan on the 1st of Nov..
I rep**** Nov 1 @ 12h13.
Requested Feedback informing the query I have.
Below mails sent to follow up on feedback!
1) Nov 4 @ 10h03 - No feedback!
2) Nov 5 @ 12h25 - No feedback!
3) Nov 6 @ 10H15 - No feedback!
4) Nov 8 @ 9h28 - No feedback!
5) Nov 11 @ 9h39 - No feedback!
6) Nov 15 @ 7h07 - Sending out a mail to 6 FinFix team members, no feedback from any of them, the best was, I received coms to confirm that I will get feedback. Tic-tok-tic-tok... Guess also - No feedback!
The FinFix staffmember just needed to call FNB to follow up on this account I mentioned that was not paid! Still - No feedback!
Trust me, its been atrocious.
IVDM
Ian Van Der Merwe's update19 Nov 2024, 16:08
Reviewer Update
Reached out to FINFIX for assistance regarding a query for an FNB account that was not paid, as its had my ex-wifes ID nr as the bank account nr. Trying to sort this out due to legal action taken towards my ex-wife account not been paid!
I contacted FINFIX via call to get assistance Nov 1st, mailed received from a Support Team member Nathan on the 1st of Nov..
I rep**** Nov 1 @ 12h13.
Requested Feedback informing the query I have.
Below mails sent to follow up on feedback!
1) Nov 4 @ 10h03 - No feedback!
2) Nov 5 @ 12h25 - No feedback!
3) Nov 6 @ 10H15 - No feedback!
4) Nov 8 @ 9h28 - No feedback!
5) Nov 11 @ 9h39 - No feedback!
6) Nov 15 @ 7h07 - Sending out a mail to 6 FinFix team members, no feedback from any of them, the best was, I received coms to confirm that I will get feedback. Tic-tok-tic-tok... Guess also - No feedback!
The FinFix staffmember just needed to call FNB to follow up on this account I mentioned that was not paid! Still - No feedback!
Trust me, its been atrocious.
I contacted FINFIX via call to get assistance Nov 1st, mailed received from a Support Team member Nathan on the 1st of Nov..
I rep**** Nov 1 @ 12h13.
Requested Feedback informing the query I have.
Below mails sent to follow up on feedback!
1) Nov 4 @ 10h03 - No feedback!
2) Nov 5 @ 12h25 - No feedback!
3) Nov 6 @ 10H15 - No feedback!
4) Nov 8 @ 9h28 - No feedback!
5) Nov 11 @ 9h39 - No feedback!
6) Nov 15 @ 7h07 - Sending out a mail to 6 FinFix team members, no feedback from any of them, the best was, I received coms to confirm that I will get feedback. Tic-tok-tic-tok... Guess also - No feedback!
The FinFix staffmember just needed to call FNB to follow up on this account I mentioned that was not paid! Still - No feedback!
Trust me, its been atrocious.
FinFix's replyOfficial
19 Nov 2024, 16:29Dear Ian,
Thank you for your patience and for allowing us the opportunity to assist you.
Thank you for your patience and for allowing us the opportunity to assist you.
Rest assured, our office is busy to investigate the matter. We will provide you with feedback as soon as we can.
Best Regards,
FinFix Team
FinFix's reply19 Nov 2024, 16:29
Official
Dear Ian,
Thank you for your patience and for allowing us the opportunity to assist you.
Thank you for your patience and for allowing us the opportunity to assist you.
Rest assured, our office is busy to investigate the matter. We will provide you with feedback as soon as we can.
Best Regards,
FinFix Team
FinFix's replyOfficial
20 Nov 2024, 20:38Hi Ian,
Kindly refer to the contact our office made with you today.
We will keep you updated as we are working to resolve this matter for you. Someone from our office will contact you tomorrow for another update.
Best Regards,
FinFix Team
Kindly refer to the contact our office made with you today.
We will keep you updated as we are working to resolve this matter for you. Someone from our office will contact you tomorrow for another update.
Best Regards,
FinFix Team
FinFix's reply20 Nov 2024, 20:38
Official
Hi Ian,
Kindly refer to the contact our office made with you today.
We will keep you updated as we are working to resolve this matter for you. Someone from our office will contact you tomorrow for another update.
Best Regards,
FinFix Team
Kindly refer to the contact our office made with you today.
We will keep you updated as we are working to resolve this matter for you. Someone from our office will contact you tomorrow for another update.
Best Regards,
FinFix Team
FinFix's replyOfficial
25 Nov 2024, 16:11Hi Ian,
Thank you for giving us the opportunity to assist you. Our office has confirmed that your query is resolved.
If you have any questions or queries, please do not hesitate to contact us.
Best Regards,
FinFix Team
Thank you for giving us the opportunity to assist you. Our office has confirmed that your query is resolved.
If you have any questions or queries, please do not hesitate to contact us.
Best Regards,
FinFix Team
FinFix's reply25 Nov 2024, 16:11
Official
Hi Ian,
Thank you for giving us the opportunity to assist you. Our office has confirmed that your query is resolved.
If you have any questions or queries, please do not hesitate to contact us.
Best Regards,
FinFix Team
Thank you for giving us the opportunity to assist you. Our office has confirmed that your query is resolved.
If you have any questions or queries, please do not hesitate to contact us.
Best Regards,
FinFix Team
IVDM
Ian Van Der Merwe's updateReviewer Update
25 Nov 2024, 16:39Can the Manager of Customer service call me again please...
Sending a mail with information that is irrelevant towards my original request is unfortunately not solving or claiming to have resolved the case. Nor the information been provide than from Nathan very incorrect, as I sent a mail o him confirming the information regarding the bank account nr is not even mentioned in the so called resolve mail.
Why is this so difficult to crasp?
I just need information / confirmation regarding as per the bank details provided to confirm why the funds are not distributing to this FNB bank account. As legal letters have been received due to no payment, as my ex-wifes ID nr was used as a bank account nr. And under a different bank. No come on people seriously, this is not so difficult.
Sending a mail with information that is irrelevant towards my original request is unfortunately not solving or claiming to have resolved the case. Nor the information been provide than from Nathan very incorrect, as I sent a mail o him confirming the information regarding the bank account nr is not even mentioned in the so called resolve mail.
Why is this so difficult to crasp?
I just need information / confirmation regarding as per the bank details provided to confirm why the funds are not distributing to this FNB bank account. As legal letters have been received due to no payment, as my ex-wifes ID nr was used as a bank account nr. And under a different bank. No come on people seriously, this is not so difficult.
IVDM
Ian Van Der Merwe's update25 Nov 2024, 16:39
Reviewer Update
Can the Manager of Customer service call me again please...
Sending a mail with information that is irrelevant towards my original request is unfortunately not solving or claiming to have resolved the case. Nor the information been provide than from Nathan very incorrect, as I sent a mail o him confirming the information regarding the bank account nr is not even mentioned in the so called resolve mail.
Why is this so difficult to crasp?
I just need information / confirmation regarding as per the bank details provided to confirm why the funds are not distributing to this FNB bank account. As legal letters have been received due to no payment, as my ex-wifes ID nr was used as a bank account nr. And under a different bank. No come on people seriously, this is not so difficult.
Sending a mail with information that is irrelevant towards my original request is unfortunately not solving or claiming to have resolved the case. Nor the information been provide than from Nathan very incorrect, as I sent a mail o him confirming the information regarding the bank account nr is not even mentioned in the so called resolve mail.
Why is this so difficult to crasp?
I just need information / confirmation regarding as per the bank details provided to confirm why the funds are not distributing to this FNB bank account. As legal letters have been received due to no payment, as my ex-wifes ID nr was used as a bank account nr. And under a different bank. No come on people seriously, this is not so difficult.
FinFix's replyOfficial
25 Nov 2024, 17:17Hi Ian,
Our apologies for the inconvenience. Our head of customer care will get in contact with you as soon as possible.
Best Regards,
FinFix Team
Our apologies for the inconvenience. Our head of customer care will get in contact with you as soon as possible.
Best Regards,
FinFix Team
FinFix's reply25 Nov 2024, 17:17
Official
Hi Ian,
Our apologies for the inconvenience. Our head of customer care will get in contact with you as soon as possible.
Best Regards,
FinFix Team
Our apologies for the inconvenience. Our head of customer care will get in contact with you as soon as possible.
Best Regards,
FinFix Team
IVDM
Ian Van Der Merwe's updateReviewer Update
23 Jan 2025, 15:24New year, with just the same ignoring silence service.
Request for feedback on a enquiry from end 2024 still nothing, after request after request, super disappointing.
Really don't know what to do anymore. Think twice before signing up for "help". Terrible service. Something that would take 5 days is almost a month with no feedback.
Request for feedback on a enquiry from end 2024 still nothing, after request after request, super disappointing.
Really don't know what to do anymore. Think twice before signing up for "help". Terrible service. Something that would take 5 days is almost a month with no feedback.
IVDM
Ian Van Der Merwe's update23 Jan 2025, 15:24
Reviewer Update
New year, with just the same ignoring silence service.
Request for feedback on a enquiry from end 2024 still nothing, after request after request, super disappointing.
Really don't know what to do anymore. Think twice before signing up for "help". Terrible service. Something that would take 5 days is almost a month with no feedback.
Request for feedback on a enquiry from end 2024 still nothing, after request after request, super disappointing.
Really don't know what to do anymore. Think twice before signing up for "help". Terrible service. Something that would take 5 days is almost a month with no feedback.