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Belinda P

1 reviews | Active since Feb 2012

31 Aug 2023, 19:03

Poor service

I signed up for debt review 1 Jan 2023. The signing up process and subsequent months went smoothly until I unexpectedly lost my job a few months later. I managed to find new employment fairly quickly but the salary was approximately half and i knew I could not honour the monthly debit order initially agreed to. I immediately contacted Finfix and submitted all the documents requested by them. 2 months later I am still waiting for Rochelle to provide me with feedback despite me following up on a weekly and more recently on a daily basis. I am trying to face my debt head on but it feel as if I'm dealing with a brick wall... I'm beyond frustrated with this consultants service, Help me Please!

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Replies (2)
FinFix
FinFix's reply31 Aug 2023, 19:09
Official
Good day Belinda, thank you for bringing this under our attention. We are investigating the matter and will provide feedback as soon as possible. 

Best regards,

FinFix
FinFix's reply04 Sept 2023, 13:18
Official
Good day Belinda, thank you for your query. We have investigated: Your account is currently in arrears with R12830.00 - We have provided a risk letter and informed you that your monthly debt review payment is required for debt rehabilitation. If you do not adhere to the agreed upon repayment your credit providers will terminate the process. We understand that you are currently in a difficult situation however a second reduction is not possible. We are required to offer your credit providers fair and reasonable repayment terms. We do not believe you are in a position where you can afford to pay half of your reduced income towards debt. We will give you a call to discuss your options i.e. sequestration. Regards, Christiaan Coetzee NCRDC3062

Best regards,