CS
Chantel S
1 reviews | Active since Dec 2022
20 Oct 2023, 17:04
Poor service
They where quick to send me the send me the debit check to approve but when we where doing my budget Bernadett saw that I can not afford to pay the installment abd said she is going to change my things so that the court can approve it, now when I ask for them to change my installment as I can not afford it they said they will send it to the manager ti approve it and provide me with feedback within 2-3 days, the lady who is assisting me does not even replay my whatsapps and their lines is not going through and I still have not received any feedback. It is poor service I mean theu saw that I can not afford the installment but they still dis not care
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Replies (2)
FinFix's replyOfficial
23 Oct 2023, 08:08Hi Chantel, please note that we take these reviews very seriously. We will investigate as a matter of urgency and provide feedback soonest.
FinFix's reply23 Oct 2023, 08:08
Official
Hi Chantel, please note that we take these reviews very seriously. We will investigate as a matter of urgency and provide feedback soonest.
FinFix's replyOfficial
23 Oct 2023, 18:33Dear Chantel,
Thank you for taking the time to share your concerns. We appreciate your feedback, and we're committed to addressing your situation as best we can.
It's important to clarify the process regarding your application and the installment approval. When you first app****, we worked diligently to ensure that your financial situation met the necessary requirements for the court's approval. It was during this process that you provided information regarding your additional income, which, as you indicated, initially seemed sufficient to cover your living expenses and our installment.
However, we want to assure you that at no point did we knowingly submit an application that we believed you could not afford. Our aim is to assist you within your means and ensure that the court approves the installment with your best interests in mind.
We apologize for any confusion and the delay in communication about your installment status. Our team is actively addressing this issue and expediting the process. Please rest assured that we take your situation seriously and will provide necessary feedback within the stated time frame. Your financial well-being is our priority, and we're dedicated to finding the best solution for you.
Thank you for your patience. If you have more questions or need assistance, please don't hesitate to reach out.
Sincerely,
The FinFix Team
Thank you for taking the time to share your concerns. We appreciate your feedback, and we're committed to addressing your situation as best we can.
It's important to clarify the process regarding your application and the installment approval. When you first app****, we worked diligently to ensure that your financial situation met the necessary requirements for the court's approval. It was during this process that you provided information regarding your additional income, which, as you indicated, initially seemed sufficient to cover your living expenses and our installment.
However, we want to assure you that at no point did we knowingly submit an application that we believed you could not afford. Our aim is to assist you within your means and ensure that the court approves the installment with your best interests in mind.
We apologize for any confusion and the delay in communication about your installment status. Our team is actively addressing this issue and expediting the process. Please rest assured that we take your situation seriously and will provide necessary feedback within the stated time frame. Your financial well-being is our priority, and we're dedicated to finding the best solution for you.
Thank you for your patience. If you have more questions or need assistance, please don't hesitate to reach out.
Sincerely,
The FinFix Team
FinFix's reply23 Oct 2023, 18:33
Official
Dear Chantel,
Thank you for taking the time to share your concerns. We appreciate your feedback, and we're committed to addressing your situation as best we can.
It's important to clarify the process regarding your application and the installment approval. When you first app****, we worked diligently to ensure that your financial situation met the necessary requirements for the court's approval. It was during this process that you provided information regarding your additional income, which, as you indicated, initially seemed sufficient to cover your living expenses and our installment.
However, we want to assure you that at no point did we knowingly submit an application that we believed you could not afford. Our aim is to assist you within your means and ensure that the court approves the installment with your best interests in mind.
We apologize for any confusion and the delay in communication about your installment status. Our team is actively addressing this issue and expediting the process. Please rest assured that we take your situation seriously and will provide necessary feedback within the stated time frame. Your financial well-being is our priority, and we're dedicated to finding the best solution for you.
Thank you for your patience. If you have more questions or need assistance, please don't hesitate to reach out.
Sincerely,
The FinFix Team
Thank you for taking the time to share your concerns. We appreciate your feedback, and we're committed to addressing your situation as best we can.
It's important to clarify the process regarding your application and the installment approval. When you first app****, we worked diligently to ensure that your financial situation met the necessary requirements for the court's approval. It was during this process that you provided information regarding your additional income, which, as you indicated, initially seemed sufficient to cover your living expenses and our installment.
However, we want to assure you that at no point did we knowingly submit an application that we believed you could not afford. Our aim is to assist you within your means and ensure that the court approves the installment with your best interests in mind.
We apologize for any confusion and the delay in communication about your installment status. Our team is actively addressing this issue and expediting the process. Please rest assured that we take your situation seriously and will provide necessary feedback within the stated time frame. Your financial well-being is our priority, and we're dedicated to finding the best solution for you.
Thank you for your patience. If you have more questions or need assistance, please don't hesitate to reach out.
Sincerely,
The FinFix Team