BB
Benita B
1 reviews | Active since Jul 2025
29 Jul 2025, 13:29
Not taking accountability
We have been struggling with FinFix since January 2025 to sort out payments that was not made to some of the Creditors on our Debt-review payment plan, and up to date, all we receive from them is excuses and the matter still remains unresolved
Helpful (0)
Replies (3)0
Replies (3)
FinFix's replyOfficial
29 Jul 2025, 13:53Hi Benita
Thank you for bringing this under our attention. We take complaint very seriously. We will contact you as soon as possible.
Best Regards,
FinFix Team
Thank you for bringing this under our attention. We take complaint very seriously. We will contact you as soon as possible.
Best Regards,
FinFix Team
FinFix's reply29 Jul 2025, 13:53
Official
Hi Benita
Thank you for bringing this under our attention. We take complaint very seriously. We will contact you as soon as possible.
Best Regards,
FinFix Team
Thank you for bringing this under our attention. We take complaint very seriously. We will contact you as soon as possible.
Best Regards,
FinFix Team
BB
Benita B's updateReviewer Update
29 Jul 2025, 13:58This response from you is not good enough as you have been aware of this problem since January 2025 and have still not managed to sort out the problem, meanwhile we are being penalised with interest being added on a monthly basis on the outstanding accounts
BB
Benita B's update29 Jul 2025, 13:58
Reviewer Update
This response from you is not good enough as you have been aware of this problem since January 2025 and have still not managed to sort out the problem, meanwhile we are being penalised with interest being added on a monthly basis on the outstanding accounts
FinFix's replyOfficial
29 Jul 2025, 16:53 Hi Benita,
Thank you sincerely for taking the time to speak with us earlier.
We’re pleased that we could discuss and resolve the matter with you. Please keep an eye out for the email regarding the specific accounts, and as discussed, we will follow up on obtaining the paid-up letters.
We truly apologize for any inconvenience caused and appreciate your patience and understanding. Our goal remains to provide you with consistent and excellent service.
Warm regards,
FinFix Team
Thank you sincerely for taking the time to speak with us earlier.
We’re pleased that we could discuss and resolve the matter with you. Please keep an eye out for the email regarding the specific accounts, and as discussed, we will follow up on obtaining the paid-up letters.
We truly apologize for any inconvenience caused and appreciate your patience and understanding. Our goal remains to provide you with consistent and excellent service.
Warm regards,
FinFix Team
FinFix's reply29 Jul 2025, 16:53
Official
Hi Benita,
Thank you sincerely for taking the time to speak with us earlier.
We’re pleased that we could discuss and resolve the matter with you. Please keep an eye out for the email regarding the specific accounts, and as discussed, we will follow up on obtaining the paid-up letters.
We truly apologize for any inconvenience caused and appreciate your patience and understanding. Our goal remains to provide you with consistent and excellent service.
Warm regards,
FinFix Team
Thank you sincerely for taking the time to speak with us earlier.
We’re pleased that we could discuss and resolve the matter with you. Please keep an eye out for the email regarding the specific accounts, and as discussed, we will follow up on obtaining the paid-up letters.
We truly apologize for any inconvenience caused and appreciate your patience and understanding. Our goal remains to provide you with consistent and excellent service.
Warm regards,
FinFix Team